Return Policy
Returns:
If you need to initiate a return, kindly reach out to our customer service representatives at [email protected] for assistance.
We strive for your complete satisfaction with every purchase. Before returning an item, please review our comprehensive return policy below to ensure compliance with any special return conditions, if applicable.
To facilitate the return process, please provide clear evidence demonstrating any inherent faults in the item's quality. Please note that we cannot accept returns for the following reasons:
Items damaged by buyers due to improper usage.
Any item returned more than 180 days after delivery.
Refunds (if applicable):
Should you encounter any quality issues with the received goods, please contact our Customer Service Center within one week. We will gladly process a refund or exchange based on your requirements.
Upon receiving and inspecting your returned item, we will send you an email notification to confirm its arrival. Subsequently, we will notify you of the approval or rejection of your refund request.
If approved, the refund will be processed, and the credited amount will be applied to your original method of payment or credit card within a specified number of days.
Late or missing refunds (if applicable):
If you have not yet received your refund, please take the following steps:
Check your bank account again.
Contact your credit card company, as there may be a delay before the refund is officially posted.
Get in touch with your bank, as processing times can vary.
If you have completed the above steps and still have not received your refund, please reach out to us.
Shipping:
You are responsible for covering the shipping costs when returning the product. These costs are non-refundable. If you are eligible for a refund, the return shipping expenses will be deducted from your total refund amount.
Please note that the time taken for the exchanged product to reach you may vary depending on your location.